Frequently Asked Questions

This page includes some of the common questions that we receive through phone and email. Please review the following list before asking your question via email.

Q: Do you have any used catering trucks, vending carts, mobile kitchen trailers, ice cream trucks, or walk-in trucks?

A: Although Silver Star Metal Fabricating is a manufacturer of new premium quality products we do occasionally repair & recondition used catering trucks and vending carts. All reconditioned units are tested, propane & safety inspected, and found to be in good working order by our qualified technicians. At this time Silver Star Metal Fabricating does not recondition mobile kitchen trailers/trucks, ice cream trucks, or walk-in trucks.

Q: Do you lease or provide financing of catering trucks, vending carts, mobile kitchen trailers, ice cream trucks, or walk-in trucks?

A: No, Silver Star Metal Fabricating does not directly lease or finance any of the above products however you may check with your local dealership and/or bank for leasing and financing options.

Q: Can I rent a catering truck, vending cart, mobile kitchen trailer, ice cream truck, or walk-in truck?

A: No, at this time Silver Star Metal Fabricating is not renting any of the above products.

Q: Do you have any catering trucks, vending carts, mobile kitchen trailers, ice cream trucks, or walk-in trucks in stock?

A: Many of the above products are designed and built to customer specifications therefore keeping stock is not practical. However, products such as vending carts that require little or no customization may be in stock and available for purchase. The pictures of the catering trucks, mobile kitchens, and vending carts on this website are examples of what we can manufacture for you. These products have already been sold.

Q: I like your mobile food vending equipment but where is the pricing? Why is pricing not available on your website?

A: With most of our mobile food equipment products there are numerous options and changes in design that can greatly affect the final price. For example, Silver Star Metal Fabricating normally installs premium commercial quality kitchen equipment in our mobile kitchen trailers. The customer may want to purchase their own kitchen equipment which we can custom fit and install. Due to market fluctuations in vehicles, trailers, kitchen equipment, and raw materials providing a fixed price may also prevent us from providing the best price to our customer. Silver Star Metal Fabricating will work with you to get to the price your budget requires.

Q: How long does it take to manufacture a mobile vending product?

A: Below are average lead-times for our mobile vending products. These times may vary depending on season, customization required, and equipment availability.

Catering Truck:- 4-6 Weeks
Mobile Kitchen (Truck/Trailer):- 8-10 Weeks
Ice Cream Truck:- 8-10 Weeks
Vending Cart:- 4-6 Weeks

Q: What is the difference between Silver Star Metal Fabricating mobile food vending products and our competition?

A: In one word, Quality. With over 25 years experience in the mobile food industry we understand what our customers want. All of our mobile vending products from the design phase are built with extra attention to safety, durability, ergonomics, and aesthetics. We take pride in making our products long lasting and visually pleasing. Below are many of the standard design elements in our mobile vending products.

Strong Tubular Rubberized Undercoated Full Steel Frames.
All Heavy Duty Stainless Steel Construction (Excluding Undercoated Steel Frame, Hitch, and Axle).
Insulated Double Wall Sturdy Stainless Steel Construction.
Diamond Pattern Quilted Stainless Steel Interiors.
Heavy Duty Aluminum Tread Plate Floors Mounted On Commercial Plywood With Undercoated Steel Crossbeams.
Rubberized Undercoating On All Steel Materials.
Electrical Systems With Heavy Duty BX (Metallic Sheathed) Cabling Complete With Fuse Panels.
Commercial Grade Vapour Proof Fluorescent Lighting.
Custom Fitted Premium Stainless Steel Hoods Complete With Commercial Grade Exhaust Fans.
Professionally Installed Fire Suppression Systems That Meets Or Exceeds Safety Standards.
Custom Fitted Stainless Steel Hot/Cold/Waste Water Tanks With Level Indicators.
Premium Quality Commercial Equipment (i.e. Deep Fryers, Griddles, Ovens, Char Broilers, Fridges, Freezers, etc).

Q: I'm interested in your mobile kitchen trailers/trucks, do you have any layouts, drawings, or specifications you can provide?

A: As we are a Custom Metal Fabricator all of the mobile kitchen trailers manufactured have been designed from scratch either by our customer or our in house designers. Every mobile kitchen would have a different layout. As our customer you have complete control over the layout, equipment, countertops, sinks, and shelves. With over 25 years of experience in the mobile food industry we will offer guidance or suggestions as required.

Q: Do you supply the trucks for Mobile Kitchen Trucks, Walk-Thru Trucks, and Ice Cream Trucks?

A: No, we do not supply the vehicle. New and used step vans are available for purchase through many dealers. Let us know and we can assist you in finding the right vehicle.

Q: Do you manufacture the base trailer for the Mobile Kitchen Trailer units?

A: No, the base trailers are either purchased or supplied by the customer.

Q: I've sent an email over 5 days ago and still have not received a reply or phone call.

A: Silver Star Metal Fabricating Inc. receives numerous emails daily regarding pricing and general information. In order to better serve our customers we only respond to emails that clearly show interest and intent to purchase a product.

For example, "I like your products, please send me pricing... DK" will not get any response.

Below are some tips to get the quickest response from us by email:

Provide as much information as possible about your question. For example, if you need information about our mobile kitchens please provide details on your location (city, province/state), business name, a contact number, and any other relevant information such as your vending experience or business plans.
Include information such as sketches, drawings, and/or images to assist in understanding your question or concern.
If you require pricing, please narrow down you pricing requests to a specific product. For example, "I am very interested and would like to get pricing on a G500 hot dog cart as shown on your website. John Smith (555) 555-5555 Toronto, Ontario".
DO NOT request that we contact you to discuss pricing or general information without a detailed email showing your business plans or some research on the product you are inquiring about. For example, "I'm interested in a 14ft mobile kitchen for my business in Alberta, please contact me to discuss. John Smith (555) 555-5555" will NOT receive a response.

If you require an immediate answer or you believe that your email deserves a reply please contact us directly at (905) 671-1143 or resend your email with "Second Request" added to the subject line.

Q: I have sent an email but received a response that my email could not be delivered or it has been rejected.

A: Silver Star Metal Fabricating Inc. uses sophisticated spam filters to reduce the amount of junk email. In some cases legitimate email may be blocked. In order to correct these issues please have your service provider or information technology personnel look into your email server configuration. More information can be found here: http://www.microsoft.com/mscorp/safety/technologies/senderid/default.mspx

http://www.spamrats.com/

Q: Why are some pictures of your sample products covered in white plastic?

A: The white PVC plastic is a standard coating on finished stainless steel that prevents damage during the manufacturing process. Many of our pictures are taken with all or some of the plastic still on the stainless steel to protect the product during shipping, delivery, and installation.

Q: Do you stock any red and white vinyl umbrellas for hot dog vending carts?

A: No, Silver Star Metal Fabricating does not stock the vinyl umbrellas for use on hot dog vending carts. We have designed a new aluminum roof which slides down for transport. We believe this new aluminum roof is superior in quality and durability. If you prefer the old style red and white vinyl umbrella please contact us and we can have them ordered.

Q: Do you take international orders?

A: Yes, Silver Star Metal Fabricating is taking orders and has shipped products all across North America, South America, Europe, Africa, and Asia.

Q: Why do all the pictures on your website have a Silver Star Metal Fabricating logo stamped on the center?

A: This is a security measure called 'watermarking' that prevents theft of our material. It is our goal to ensure that pictures on this website are not copied, modified, or used in any marketing without displaying the rightful owner.

Q: It is difficult to see the product in the pictures due to the logo watermark, can you provide a clear picture?

A: Yes, Silver Star Metal Fabricating will provide a clear picture in cases where it may be difficult to see the product. We try to make the logo watermark as inconspicuous as possible. Please contact us for any requests.

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Silver Star Metal Fabricating Inc. - 1840 Gage Court, Mississauga, Ontario, L5S 1S2, Canada - Tel: (905) 671-1143 Fax: (905) 671-1730